Click and Collect

Shop online. Free pickup in-store.

Due to Easter long weekend Click and Collect orders after Thursday 14th of April will not be processed until Tuesday 19th April. Apologies for any inconvenience.

1. Shop online and add the items you wish to purchase to your cart.

2. Proceed to checkout and select Click & Collect as your preferred delivery option.

3. Select the store you would like to collect your order from.

4. Enter your payment details to complete your order. You will still need to fill in your address details even when you choose click and collect. You will then receive an email notification confirming your purchase.

5. When your order is ready for collection, you will receive an SMS or email notification from your nominated store (please check your spam/junk mail).

6. Visit your selected store to collect your order.

Note Regarding Store Collection:

Click and collect orders will only be released under the following strict conditions:

1. Please bring a copy of your order confirmation.

2. Photo ID will be required to collect orders.

3. When paid with a credit card the credit card used for the transaction must be presented to our staff upon collection. ie. Physical card must be sighted.

For more information about Click & Collect see below:

Delivery Timeframe

We will prepare your order as quickly as possible.

Once it is ready for collection we will let you know. Click and collect orders usually take between 1 and 5 working days depending on the item availability and store selected and up to 7 days for regional and Northern Territory stores.

Once your order arrives in-store you will receive an SMS or email to let you know it is ready to collect.

Please note:

• Click and Collect orders are processed and delivered from our Melbourne warehouse to your selected store for collection.

• If item available in-store you will receive notification within 1 to 2 days.

• Delivery from our warehouse to Metro stores is normally within 2-5 business days.

• Delivery from our warehouse to Regional and Northern Territory stores are normally within 4-7 business days.

• You will receive notification via SMS or email when your order is ready for collection.

Is there a charge for Click and Collect?

No, this is a complimentary service.

How long are orders kept for collection?

Click and Collect orders will be kept in-store for 30 days from the day you placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund.

What do I bring with me to collect my order?

You will need to bring:

1. Please bring a copy of your order confirmation.

2. Photo ID will be required to collect orders.

3. When paid with a credit card the credit card used for the transaction must be presented to our staff upon collection. ie. Physical card must be sighted.

You will be required to sign for your order on collection.

My order was confirmed but I have been informed that an item is out of stock.

On occasion an item in-store may fail our quality control check, was sold out prior to processing your order or is missing and we will only discover the issue when we prepare your order. If this happens we will contact you to organise a refund or replacement.

I’ve collected my order but it is not what I was after. Can I return my items if they are not suitable?

Yes, if the item is not right we will happily exchange or refund the item for you in line with Hoskings Jewellers Returns Policy when you bring it back in-store. Please refer to our Returns Policy. 

Returns are accepted in any of our stores or you can ship the item back to us.

Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?

Sometimes the items you have ordered are stored in different locations. To get your order to you as quickly as possible, we may dispatch multiple items separately. We’ll let you know via SMS or email whether there are any outstanding items that will be delivered separately or need to be collected at a later date.