Coronavirus (Covid-19)

Dear Customers

Following government advice, we have introduced a range of necessary in-store measures to ensure the ongoing health and safety of you – our loyal customers and our passionate team members.

While we make every effort to ensure this information is accurate, store opening hours can vary at short notice due to the coronavirus (COVID-19) situation. 

We aim to provide a safe shopping experience:

Masks

Masks are encouraged but no longer mandated in our stores. Retail workers should continue to wear masks while at work.

Encouraging Contact Tracing

Please scan the QR code when entering our store. This is no longer monitored but can help you personally track where you have been.

Social Distancing

To comply with social distancing regulations, we ask all customers and team members to remain 1.5m apart at all times. Store capacity will be limited to achieve social distancing. To make this achievable we have density limits which vary in each store.

Store Hygiene

Please use the complimentary hand sanitiser at the entrance. We have increased cleaning in high touch areas. Protective hygiene screens have been installed at counters to safeguard team members and customers when interacting at checkout. 

Encouraging Card Transactions

Request that transactions be made by card where possible.

Revised Trading Hours

Some stores may have to close at short notice. We apologise for any inconvenience. Keep up to date with your local store here.

Supporting Our Teams

We’re ensuring all team members are given regular paid breaks to wash their hands and will not come to work if they feel unwell, have recently travelled overseas or have been in contact with a confirmed case of COVID-19. Gloves have been supplied to wear when handling customer repairs.

Everyone deserves to be treated with kindness and respect. We ask that you please support our store teams who are committed to serving you. Our store service may look a little different and take a little longer during these times.

If you are feeling unwell in any way, we ask that you please do not visit our stores. 

Online Store

Our online store remains open and ready to deliver to your order to your doorstep.

Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

Please be aware that delivery times may be longer than usual due to COVID-19. Our team is working hard to minimise these delays where possible.

Customer Service Team

Our customer service team is here to assist with all enquiries 9.00am - 5.00pm Monday to Friday. Please contact the team via email hello@hoskings.com.au or freecall 1800 819 796 and we will attend to your enquiry as quickly as possible.

Hoskings remains committed to supporting all team members and customers through this time. Please take care and thank you for your continued support.

This page will be updated regularly – Last updated 12.04.2022